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AI-Guest Review

R-Vision AI developed an AI-powered guest review assistant for Parkhotel Tjaarda, automating multilingual responses and generating AI-crafted drafts for critical reviews, reducing manual workload and improving guest communication.

AI-Powered Guest Review Assistant

Client: Parkhotel Tjaarda
Location: Heerenveen, Netherlands
Industry: Hospitality (4-Star Hotel)

Challenge

Parkhotel Tjaarda receives 6-10 guest review emails daily, and manually responding to each one was time-consuming, taking staff away from other important tasks. Ensuring timely, well-crafted, and multilingual responses was a growing challenge.

Solution

R-Vision AI developed an AI-powered guest review assistant that analyzes email content via webhook and categorizes reviews into four groups. Positive and neutral reviews receive automated responses, while negative and severe reviews generate AI-crafted draft replies for personalized follow-ups. The system detects the guest’s language and generates responses accordingly, ensuring seamless multilingual communication.

Results
  • Automated responses for positive and neutral reviews, reducing manual workload

  • AI-generated draft replies for negative and severe reviews, improving response efficiency

  • Multi-language support, enabling seamless communication with international guests

  • Faster guest communication, enhancing customer satisfaction and reputation management

Future AI Upgrades
  • Sentiment analysis refinement for more accurate review classification

  • Integration with hotel management systems for seamless operations

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