AI-Guest Review

AI-Powered Guest Review Assistant

Client: Parkhotel Tjaarda
Location: Heerenveen, Netherlands
Industry: Hospitality (4-Star Hotel)

Challenge

Parkhotel Tjaarda receives 6-10 guest review emails daily, and manually responding to each one was time-consuming, taking staff away from other important tasks. Ensuring timely, well-crafted, and multilingual responses was a growing challenge.

Solution

R-Vision AI developed an AI-powered guest review assistant that analyzes email content via webhook and categorizes reviews into four groups. Positive and neutral reviews receive automated responses, while negative and severe reviews generate AI-crafted draft replies for personalized follow-ups. The system detects the guest’s language and generates responses accordingly, ensuring seamless multilingual communication.

Results

• Automated responses for positive and neutral reviews, reducing manual workload

• AI-generated draft replies for negative and severe reviews, improving response efficiency

• Multi-language support, enabling seamless communication with international guests

• Faster guest communication, enhancing customer satisfaction and reputation management
  

Future AI Upgrades

• Sentiment analysis refinement for more accurate review classification

• Integration with hotel management systems for seamless operations